Privacy Policy

Privacy Policy

Tyres Direct (Bedford) Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with us through our website, by phone, or in person.

Information We Collect

We may collect and process the following personal data:

Name, contact number, and email address

Vehicle details and service history

Communication records

Payment information (only for processing transactions)

IP address and usage data (when visiting our website)

How We Use Your Information

We use your personal data to:

Schedule and manage appointments

Respond to enquiries and provide quotations

Deliver vehicle maintenance and repair services

Process payments and send invoices

Send service reminders or important notices

Improve our website and customer service

Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Performance of a contract

Consent

Legal obligation

Legitimate interests

Data Retention

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

Data Sharing

We do not sell or rent your personal data. We may share your data with:

Payment processing providers

Legal or regulatory authorities (when required)

IT and service providers that help operate our business

Cookies

Our website may use cookies to enhance user experience. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

Access the personal data we hold about you

Request correction or deletion

Object to or restrict processing

Withdraw consent (where applicable)

Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact

For any privacy-related queries, please contact us:

Email: stephensmith@tyresdirectbedford.co.uk

Phone: 07828 116781